Need help with TrainingOS? Check the common questions below or reach out directly.
We typically respond within 24 hours. For the fastest response, please include your account email and a detailed description of your issue.
Frequently asked questions
Open your device's Settings > [Your Name] > Subscriptions > TrainingOS > Cancel Subscription. Your access continues until the end of the current billing period.
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the TrainingOS charge, and request a refund.
Yes. The free tier includes unlimited manual workout tracking, progress calendar, personal records, streak tracking, and 1 AI generation per month. Pro unlocks unlimited AI features.
Paste any fitness video URL and our AI analyzes the video to extract exercises, sets, reps, and rest periods into a structured workout you can track and log.
Yes. Your data is stored with row-level security in Supabase, meaning only you can access your own data. All connections are encrypted via HTTPS.
Visit our account deletion page for full details. Send an email to support@trainingos.app with the subject "Delete My Account" and we'll remove your account and all associated data within 30 days.
Try force-closing and reopening the app. If the issue persists, make sure you're on the latest version from the App Store, then email us with your device model and iOS version.
Try restoring purchases: go to Profile > Manage Subscription > Restore Purchases. If it still doesn't work, email us with your Apple ID email and we'll investigate.